Policies
Privacy Policy
Effective Date: June 14, 2026 (Last Updated)
Issuer: Zipeemart LLC
Scope: Customer Data Protection & Privacy Operations
Article I: Information We Collect
When you visit Zipeemart LLC or place an order for automotive parts, we collect certain personal and technical information necessary to fulfill your transaction:
Personal Information: This includes your name, billing address, shipping address, commercial business delivery details, phone number, and email address.
Payment Information: All credit card and payment processing data is handled securely through encrypted, PCI-compliant third-party gateways (e.g., Stripe, PayPal). Zipeemart LLC does not store or have direct access to your full financial credit card numbers.
Device Information: We automatically collect data about your device, including web browser details, IP address, time zone, and cookies installed on your device to improve website navigation and security.
Article II: How We Use Your Information
We use the personal information collected from you strictly for business operations, including:
Processing your vehicle identification number (VIN-match) verifications, fulfilling purchases, and coordinating freight shipments (LTL carriers) with our partner warehouses.
Screening our orders for potential risk, fraud, or chargeback safety.
Communicating with you directly regarding order status updates, shipment tracking, or warranty claim updates.
Providing targeted marketing updates or advertising promotions, subject to your right to opt-out at any time.
Article III: Sharing Your Personal Information
We do not sell, rent, or trade your personal data to third parties. We share your personal information only with essential third-party service providers to help us run our store:
E-Commerce Platform: We use Shopify to power our online storefront.
Logistics & Suppliers: We share your shipping address and contact details with commercial freight carriers and powertrain suppliers solely to transport and deliver your heavy components.
Legal Compliance: We may share your information to comply with applicable laws and regulations, to respond to a subpoena, or to protect our legal rights against fraudulent activities or chargeback disputes.
Article IV: Data Security & Retention
Security Measures: We implement industry-standard administrative and technical security measures (including SSL encryption) to shield your personal data against unauthorized access, disclosure, or modification.
Data Retention: When you place an order through Zipeemart LLC, we will maintain your purchase and invoice records for our legal tax filing and warranty tracking obligations, unless and until you ask us to delete this information.
Article V: Governing Law & Jurisdiction
This Privacy Policy and any data disputes arising from the use of Zipeemart LLC shall be governed exclusively by the laws of the State of Wyoming, without regard to conflict of law principles. Any legal proceedings or arbitration related to privacy matters shall take place strictly within Wyoming.
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TERMS OF SERVICE
1. OVERVIEW
This website is operated by Zipeemart. Throughout the site, the terms “we”, “us” and “our” refer to Zipeemart. By visiting our site or buying from us, you agree to these terms.
2. ONLINE STORE TERMS
You must be the age of majority in your state or province to use this site.
You cannot use our products for any illegal or unauthorized purpose.
3. AUTOMOTIVE PARTS & COMPATIBILITY
We specialize in automotive components (including powertrain parts, engines, and transmissions).
While we provide Year-Make-Model (YMM) compatibility tools, it is the buyer's responsibility to verify the fitment against their vehicle's VIN before purchasing.
4. MODIFICATIONS & PRICES
Prices for our products can change without notice.
We reserve the right to modify or discontinue any product or service at any time.
5. BILLING & ACCOUNT ACCURACY
We reserve the right to refuse or cancel any order you place with us.
You agree to provide current, complete, and accurate purchase and account information.
6. GOVERNING LAW
These Terms of Service are governed by and construed in accordance with the laws of the jurisdiction where our business operates.
7. CONTACT INFORMATION
Questions about the Terms of Service should be sent to your store's official support email: Support@zipeemart.com
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Return & Refund Policy
Effective Date: June 14, 2026 (Last Updated)
Issuer: Zipeemart LLC
Scope: Cancellations, Returns, and Refund Processing
Article I: Order Cancellations & The 24-Hour Window
Once an order is placed, our automated logistics system immediately begins locating, inspecting, and preparing your powertrain unit for secure freight loading.
Cancellations Within 24 Hours: You may cancel your order within 24 hours of purchase for a full 100% refund, provided the item has not been physically dispatched or loaded onto the freight carrier.
Cancellations After 24 Hours: Any cancellation requested after the initial 24-hour window, or after the unit has been securely packaged/loaded for transit, will be treated as a standard return and will be subject to a 20% restocking fee plus all applicable transit charges.
Article II: 30-Day Return Eligibility & Conditions
Zipeemart LLC offers a limited 30-day return policy from the original date of delivery. To qualify for a return and subsequent refund, the customer must strictly adhere to the following conditions:
Pre-Authorization Required: No returns will be accepted without a pre-approved Return Merchandise Authorization (RMA) number issued directly by Zipeemart LLC. Unauthorised returns sent to our facilities will be rejected at the buyer's expense.
Original Condition: The engine or transmission must be returned in its exact original condition, unaltered, and completely assembled. It must not have been disassembled, tampered with, or stripped of any components.
No Fluid Contamination: All fluids must be completely drained from the unit before freight pick-up, in compliance with environmental and freight carrier regulations.
Article III: Restocking Fees & Shipping Costs Responsibility
Returns for reasons other than receiving a structurally defective part verified by our technical team (e.g., buyer's remorse, ordering the wrong gear/VIN match, vehicle being sold, or changing your mind) are subject to the following financial deductions:
20% Restocking Fee: A flat 20% restocking fee will be automatically deducted from the total refund amount for all approved returns.
Freight Charges: The customer is entirely responsible for paying both the original outbound shipping costs and the return inbound freight charges. These actual shipping fees will be deducted from your final refund balance, even if your order originally qualified for a "free shipping" promotion.
Article IV: Refund Processing Timeline
Inspection Upon Receipt: Once the returned unit arrives back at our designated warehouse facility, it will undergo a comprehensive structural and mechanical audit by our inspection team within 5 to 7 business days.
Refund Issuance: Once approved, the remaining refund balance (minus restocking fees and two-way shipping costs) will be issued directly back to the original payment method used during checkout. Please allow up to 10 business days for your financial institution to post the funds to your account.
Article V: Governing Law & Dispute Resolution
This Return & Refund Policy shall be governed exclusively by the laws of the State of Wyoming, without regard to conflict of law principles.
Any dispute, chargeback challenge, or legal claim arising from cancellations, restocking deductions, or refund amounts shall be resolved solely through binding arbitration administered by the American Arbitration Association (AAA) within the State of Wyoming. Both parties knowingly agree to waive their rights to individual court lawsuits, jury trials, or class-action litigation.
You can also contact us at Support@zipeemart.com for help and support
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Shipping & Damage policy
Effective Date: June 14, 2026 (Last Updated)
Issuer: Zipeemart LLC
Scope: Domestic Freight Shipping (LTL) & Delivery Operations
Article I: Shipping Delays & Compensation Disclaimer
Zipeemart LLC utilizes third-party Less-Than-Truckload (LTL) freight carriers for the delivery of heavy-duty powertrain components, including engines and transmissions. By placing an order, the customer agrees to the following logistical terms:
No Compensation for Delays: Shipping delays are not eligible for any financial compensation, discounts, or refunds. Zipeemart LLC is strictly not liable for vehicle downtime, shop storage fees, or rental car costs resulting from carrier delays.
10-Day Shipment Window: A full refund will be provided if an order is not physically shipped out from our warehouse facilities within 10 business days from the date of cleared payment. This 10-day window strictly excludes weekends and official public holidays.
Article II: Mandatory Delivery Inspection & Structural Damages
Because of the heavy nature of automotive freight, physical damage can occasionally occur during transit. To protect your purchase, you must follow this mandatory inspection protocol upon delivery:
Immediate Inspection Required: All shipments must be thoroughly inspected for physical or structural damage immediately upon delivery and before the carrier departs.
Bill of Lading (BOL) Notation: Any shipping-related damage, cracks, leaks, or broken components must be explicitly noted in writing on the carrier's Bill of Lading (BOL) or delivery receipt at the exact time of delivery.
Absolute Denial of Post-Delivery Claims: Claims reported after delivery has been accepted without a clear handwritten carrier notation on the BOL will strictly not be accepted or approved. By signing the delivery receipt without noting damages, you legally acknowledge that the product was received in perfect and acceptable condition.
Article III: Liftgate and Residential Delivery Terms
Delivery Location: Freight shipments are standardly delivered to commercial business addresses equipped with a loading dock or forklift.
Additional Fees: Deliveries to residential addresses or locations requiring a liftgate service will incur additional accessorial fees, which must be paid prior to shipment dispatch.
Redelivery Charges: If the carrier attempts delivery and no one is present to inspect and sign for the freight, the customer will be held entirely responsible for any subsequent redelivery or storage charges billed by the carrier.
Article IV: Governing Law & Dispute Resolution
This Shipping Policy and all freight operations shall be governed exclusively by the laws of the State of Wyoming, without regard to conflict of law principles. Any legal dispute or claim arising from transit issues, delayed shipments, or rejected damage claims shall be resolved solely through binding arbitration administered by the American Arbitration Association (AAA) within the State of Wyoming. Both parties waive any right to pursue individual court lawsuits or class actions
You can also contact us at Support@zipeemart.com for help and support