Shipping & Damage policy
Effective Date: June 14, 2026 (Last Updated)
Issuer: Zipeemart LLC
Scope: Domestic Freight Shipping (LTL) & Delivery Operations
Article I: Shipping Delays & Compensation Disclaimer
Zipeemart LLC utilizes third-party Less-Than-Truckload (LTL) freight carriers for the delivery of heavy-duty powertrain components, including engines and transmissions. By placing an order, the customer agrees to the following logistical terms:
No Compensation for Delays: Shipping delays are not eligible for any financial compensation, discounts, or refunds. Zipeemart LLC is strictly not liable for vehicle downtime, shop storage fees, or rental car costs resulting from carrier delays.
10-Day Shipment Window: A full refund will be provided if an order is not physically shipped out from our warehouse facilities within 10 business days from the date of cleared payment. This 10-day window strictly excludes weekends and official public holidays.
Article II: Mandatory Delivery Inspection & Structural Damages
Because of the heavy nature of automotive freight, physical damage can occasionally occur during transit. To protect your purchase, you must follow this mandatory inspection protocol upon delivery:
Immediate Inspection Required: All shipments must be thoroughly inspected for physical or structural damage immediately upon delivery and before the carrier departs.
Bill of Lading (BOL) Notation: Any shipping-related damage, cracks, leaks, or broken components must be explicitly noted in writing on the carrier's Bill of Lading (BOL) or delivery receipt at the exact time of delivery.
Absolute Denial of Post-Delivery Claims: Claims reported after delivery has been accepted without a clear handwritten carrier notation on the BOL will strictly not be accepted or approved. By signing the delivery receipt without noting damages, you legally acknowledge that the product was received in perfect and acceptable condition.
Article III: Liftgate and Residential Delivery Terms
Delivery Location: Freight shipments are standardly delivered to commercial business addresses equipped with a loading dock or forklift.
Additional Fees: Deliveries to residential addresses or locations requiring a liftgate service will incur additional accessorial fees, which must be paid prior to shipment dispatch.
Redelivery Charges: If the carrier attempts delivery and no one is present to inspect and sign for the freight, the customer will be held entirely responsible for any subsequent redelivery or storage charges billed by the carrier.
Article IV: Governing Law & Dispute Resolution
This Shipping Policy and all freight operations shall be governed exclusively by the laws of the State of Wyoming, without regard to conflict of law principles. Any legal dispute or claim arising from transit issues, delayed shipments, or rejected damage claims shall be resolved solely through binding arbitration administered by the American Arbitration Association (AAA) within the State of Wyoming. Both parties waive any right to pursue individual court lawsuits or class actions
You can also contact us at Support@zipeemart.com for help and support