Return and Refund Policy

Effective Date: June 14, 2026 (Last Updated)

Issuer: Zipeemart LLC

Scope: Cancellations, Returns, and Refund Processing

Article I: Order Cancellations & The 24-Hour Window

Once an order is placed, our automated logistics system immediately begins locating, inspecting, and preparing your powertrain unit for secure freight loading.

Cancellations Within 24 Hours: You may cancel your order within 24 hours of purchase for a full 100% refund, provided the item has not been physically dispatched or loaded onto the freight carrier.

Cancellations After 24 Hours: Any cancellation requested after the initial 24-hour window, or after the unit has been securely packaged/loaded for transit, will be treated as a standard return and will be subject to a 20% restocking fee plus all applicable transit charges.

Article II: 30-Day Return Eligibility & Conditions

Zipeemart LLC offers a limited 30-day return policy from the original date of delivery. To qualify for a return and subsequent refund, the customer must strictly adhere to the following conditions:

Pre-Authorization Required: No returns will be accepted without a pre-approved Return Merchandise Authorization (RMA) number issued directly by Zipeemart LLC. Unauthorised returns sent to our facilities will be rejected at the buyer's expense.

Original Condition: The engine or transmission must be returned in its exact original condition, unaltered, and completely assembled. It must not have been disassembled, tampered with, or stripped of any components.

No Fluid Contamination: All fluids must be completely drained from the unit before freight pick-up, in compliance with environmental and freight carrier regulations.

Article III: Restocking Fees & Shipping Costs Responsibility

Returns for reasons other than receiving a structurally defective part verified by our technical team (e.g., buyer's remorse, ordering the wrong gear/VIN match, vehicle being sold, or changing your mind) are subject to the following financial deductions:

20% Restocking Fee: A flat 20% restocking fee will be automatically deducted from the total refund amount for all approved returns.

Freight Charges: The customer is entirely responsible for paying both the original outbound shipping costs and the return inbound freight charges. These actual shipping fees will be deducted from your final refund balance, even if your order originally qualified for a "free shipping" promotion.

Article IV: Refund Processing Timeline

Inspection Upon Receipt: Once the returned unit arrives back at our designated warehouse facility, it will undergo a comprehensive structural and mechanical audit by our inspection team within 5 to 7 business days.

Refund Issuance: Once approved, the remaining refund balance (minus restocking fees and two-way shipping costs) will be issued directly back to the original payment method used during checkout. Please allow up to 10 business days for your financial institution to post the funds to your account.

Article V: Governing Law & Dispute Resolution

This Return & Refund Policy shall be governed exclusively by the laws of the State of Wyoming, without regard to conflict of law principles.

Any dispute, chargeback challenge, or legal claim arising from cancellations, restocking deductions, or refund amounts shall be resolved solely through binding arbitration administered by the American Arbitration Association (AAA) within the State of Wyoming. Both parties knowingly agree to waive their rights to individual court lawsuits, jury trials, or class-action litigation.

You can also contact us at Support@zipeemart.com for help and support