Return and Refund Policy
| 📅 Effective Date: June 14, 2026 (Last Updated) |
| 🏢 Issuer: Zipeemart LLC |
| 📦 Scope: Cancellations, Returns, and Refund Processing |
Article I: Order Cancellations & The 24-Hour Window
Once an order is placed, our automated logistics system immediately begins locating, inspecting, and preparing your powertrain unit for secure freight loading.
⏱️ Cancellations Within 24 Hours
You may cancel your order within 24 hours of purchase for a full 100% refund, provided the item has not been physically dispatched or loaded onto the freight carrier.
⏳ Cancellations After 24 Hours
Any request after the 24-hour window, or after the unit is packaged/loaded, will be treated as a standard return and subject to a 20% restocking fee plus all transit charges.
Article II: 30-Day Return Eligibility & Conditions
Zipeemart LLC offers a limited 30-day return policy from the original date of delivery. To qualify, the customer must strictly adhere to all core criteria:
- 📋 Pre-Authorization Required: No returns will be accepted without a pre-approved Return Merchandise Authorization (RMA) number issued directly by Zipeemart LLC. Unauthorised returns sent to our facilities will be rejected at the buyer's expense.
- ⚙️ Original Condition: The engine or transmission must be returned in its exact original condition, unaltered, and completely assembled. It must not have been disassembled, tampered with, or stripped of any components.
- 🛢️ No Fluid Contamination: All fluids must be completely drained from the unit before freight pick-up, in compliance with environmental and freight carrier regulations.
Returns for reasons other than receiving a structurally defective part verified by our technical team (e.g., buyer's remorse, wrong gear/VIN match, vehicle sold, or mind changes) are subject to the following deductions:
| 📉 20% Restocking Fee | A flat 20% restocking fee will be automatically deducted from the total refund amount for all approved returns. |
| 🚛 Freight Charges | The customer is entirely responsible for paying both original outbound shipping costs and return inbound freight charges. These actual fees will be deducted from your final refund balance, even if your order originally qualified for a "free shipping" promotion. |
Article IV: Refund Timeline
🔍 Inspection: Once received, the unit undergoes a comprehensive structural and mechanical audit by our team within 5 to 7 business days.
💳 Issuance: Once approved, the remaining refund balance (minus fees/shipping) will be issued back to the original payment method. Please allow up to 10 business days for your financial institution to post the funds.
Article V: Dispute Resolution
Governed exclusively by the laws of the State of Wyoming.
Any claim or chargeback dispute shall be resolved solely through binding arbitration administered by the AAA within Wyoming. Both parties waive their rights to individual lawsuits or jury trials.